DeletedUser
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If you still have this bug , thank you to contact support .Same problem here .
If you still have this bug , thank you to contact support .Same problem here .
This issue is caused by the amount of Research Expansions you have already placed in your city. For some reason, some players had more Research Expansions in their city than they had actually researched. We have fixed that issue with our last update (to version 0.15). It is now also impossible to place those "extra" research expansions that you should not have had in the first place - after the update, the game now checks the amount of expansions you can place before actually placing it. As you already have the correct amount (or in some cases: more than would be the correct amount), you cannot place even more. The Build Menu still displays the expansion as "available", though, which makes it a bit confusing. Premium Expansions and Province Expansions are not affected by this issue.
We hope to have been able to clear up the cause of this issue a bit now. We do apologise for the inconvenience caused by it. Should you have any other questions, you can ask them here or contact our support.
Size of the city is 38 squares.
61 completed provinces = 13 city expansions
9 expansions researched = 9 research expansions
9 expansions bought = 9 (MainHall premium extensions)
6 expansions originally at the beginning
38 - 13 - 9 - 9 - 6 = 1 this means to me: yes, I have to get the new research extension.
Unfortunately I always get the ' Sorry, an internal Error .... ' Message.
Edit:
Maybe there is a misleading information in here:
At the research tree I reached the 9th City expansion - but I can't put it in my City.
In my calc above, this is already counted. So I have to write: 8 expansions because #9 is this one, I cannot set.
The bug back then was, that when you completed a province it was counted twice until a page refresh, so you could complete a province and the congratulation screen was telling you: "you need 3 more provinces for the next expansion", but in reality you would need 4 since the last counted twice.My last count at the city extensions menue shows me 64 discovered provinces and I approved this by counting the provinces at my world map. It's alright. 64 provinces = 14 city expansions.
This issue is caused by the amount of Research Expansions you have already placed in your city. For some reason, some players had more Research Expansions in their city than they had actually researched. We have fixed that issue with our last update (to version 0.15). It is now also impossible to place those "extra" research expansions that you should not have had in the first place - after the update, the game now checks the amount of expansions you can place before actually placing it. As you already have the correct amount (or in some cases: more than would be the correct amount), you cannot place even more. The Build Menu still displays the expansion as "available", though, which makes it a bit confusing. Premium Expansions and Province Expansions are not affected by this issue.
We hope to have been able to clear up the cause of this issue a bit now. We do apologise for the inconvenience caused by it. Should you have any other questions, you can ask them here or contact our support.
1 means u have one expansion more the u should have.
0 = You have the amount of expansion you should have.
<0 = You have less expansions then you should have
>0 = You have more expansions the you should have
If you're not sure of the number of expansions you have placed or it appears you have a wrong count, please contact support... .
Known issues
Internal Server Error when placing a Research Expansion
We are aware of the issue where the game gives an internal server error when placing a Research Expansion. There is no need to report this issue anymore: it will be taken care of.