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Confirmed [43481] Diamond amount reduced without explaination
- Thread starter Brummbaer
- Start date
Ergolas77
Active Member
An activity report emailed to each affected player showing when and how many extra diamonds were awarded needs to be sent. They deserve to know all of the information that led to this action ESPECIALLY when it comes to premium currency that may have been purchased.
I personally was not affected, but many of the folks in my fellowship have lost all their diamonds and cannot spire.
I personally was not affected, but many of the folks in my fellowship have lost all their diamonds and cannot spire.
DeletedUser4239
Guest
Can we get the information on what formula your company is using to decide how much currency you have decided to take away from your customers?
And how you came to that formula.
We also need to know how many diamonds each player had before this “bug” with gaining more diamonds began, as well as how many legitimate diamonds we did earn and/or buy during this bug issue, as well as how many diamonds were given in error.
To each and every account.
This company is accountable and responsible to send this to each customer affected.
We are not responsible to contact your poor support volunteer team, who shouldn’t have to deal with this legal error.
As said above, this is now a legal issue and it is in your best interest to be as open and honest as possible right now.
We need to see this information from your inhouse management.
The Support staff and manager here are not who we need to hear from at this time, unless and until this legal issue is rectified in the correct manner with clear and correct information to your entire market.
And how you came to that formula.
We also need to know how many diamonds each player had before this “bug” with gaining more diamonds began, as well as how many legitimate diamonds we did earn and/or buy during this bug issue, as well as how many diamonds were given in error.
To each and every account.
This company is accountable and responsible to send this to each customer affected.
We are not responsible to contact your poor support volunteer team, who shouldn’t have to deal with this legal error.
As said above, this is now a legal issue and it is in your best interest to be as open and honest as possible right now.
We need to see this information from your inhouse management.
The Support staff and manager here are not who we need to hear from at this time, unless and until this legal issue is rectified in the correct manner with clear and correct information to your entire market.
Ladyminette
New Member
That must be a bad joke!
I did that, the only response was a copy of the announcement above and no further response to my re-inquiry.
I would really like some proof of the unjustified winning of diamonds and an explanation as to why I was deducted 1300!
Amy Steele
Forum/QA Moderator
Again we apologise for this issue. As Deadeye Jerry has said
So please do get in touch with us if you feel you were affected by this issue. I promise we will take a detailed look at the figures in each and every case. Please be aware though that this may take some time!
GerdyaanB
Well-Known Member
Support is not looking into detail, they just reiterate the famous "announcement" and dont provide details asked for......why stating that support will look into the details while they clearly dont do that probably because details are not available to them...otherwise they could provide the answers needed....
Dont promise something which isnt true.....as indicated by various players....this makes the situation worse....
RugBug
Active Member
Your not sorry AT ALL.
Worst decision in the history of this game. I have seen some PRETTY STUPID moves from INNO, But this takes the cake....
I have quit 2 worlds already and your pathetic excuse for an apology falls on deaf ears. grrrrrrrrrrr
You steal our diamonds with zero prior notice.
You failed to open a discussion prior to the removal of my purchase One day prior to removal.
HOW DISGUSTING.
Now you force us to justify how many diamonds we had and without PROOF you will deny everyone....
THIS IS HOW INNO CONDUCTS BUSINESS, IS INNO SO DESPARATE...GRRRRRRRRRRR
Very POOR BUSINESS ETHICS
RugBug
Active Member
Delays delays delays....a very poor tactic to deflect what has happened..... Now we are FORCED to defend ourselves by attemptinbg to prove our balance before and after the bug...
AND HEAVENS forbid we bought diamonds between the bugs...
I totally agree with GerdyaanB.
Inno disCRIMeinated between players.... I would have lost less than 1000 diamonds if I had not purchased my diamonds THE DAY before, my money would NOT HAVE BEEN wasted.....
HOW DARE YOU INNO make false Apologies with zero intention of making this right... ?????
ANSWER THIS....If players had a less balance than the diamonds you say were given out do they owe any back???? But the players who had sufficent balance are taken care of, WHAT ABOUT players who did not??????????????????????//
GerdyaanB
Well-Known Member
Support ticket is useless as support will not help...
GerdyaanB
Well-Known Member
Where are the details which you apparantly used to investigate and correct......Just share these with the players affected....or are you unwilling to be transparant on this...
Biloutte91
Well-Known Member
We should still stop attacking the moderators and the support who have nothing to do with it... a little respect also for the volunteers that they are!!!!!
RugBug
Active Member
WOW just wow.
The staff here are re
NO one is attacking anyone so pls....
They represent Inno and as their spokespeople they carry their instructions on how to handle a colossal mistake made by INNO.
We are taking INNO to task for the horrible way they have mis-handled this whole entire Incident.
Contacting support is now useless.
Buying diamonds now is forbotten to me
Trusting and respecting INNO is shot to heck.
GerdyaanB
Well-Known Member
You are wrong, there is no respect for us as beta volunteers......the CM and moderators are relaying nonsense which they should not agree with.
PrimroseSylvia
Well-Known Member
Sorry, I haven't read anywhere that they agree with all this chaos.
I see they answer always the same things, just like this was what they were told to do and we can't expect anything more just because it's weekend, and mods and (some) cms are the one around here: Inno team is not, their working time is ended yesterday evening and they won't care about neither we players nor they beta mods and cm until monday.
Beta team are the ones we're dealing with so it's so easy go after them, but they are not the ones who run fixes or decide what to say and what to silence.
Since Marindor leave here in beta things are getting worse, but we can't blame beta staff for this. They are putting their face here, and to be honest I won't be in their shoes now.
GerdyaanB
Well-Known Member
GerdyaanB
Well-Known Member
The moderators and CM are still reiterating that support will have a thorough look if you open a ticket. AT THE SAME TIME THEY KNOW THAT SUPPORT IS JUST REITERATING the announcement.
Instead they should stop doing that and state that until further notice and feedback from the People responsible there will be no reaction from them.
My intention was never to personnally attack CM and moderators but relay questions and concerns which should be communicated with the management and answered.
If someone feels Hurt i apologize for that.
How in your opinion should matters be adressed? What is your solution for that?
This should have been response to primrose entry..
Instead they should stop doing that and state that until further notice and feedback from the People responsible there will be no reaction from them.
My intention was never to personnally attack CM and moderators but relay questions and concerns which should be communicated with the management and answered.
If someone feels Hurt i apologize for that.
How in your opinion should matters be adressed? What is your solution for that?
This should have been response to primrose entry..
Ladyminette
New Member
So, contacted support again (after the first reply was a copy of the announcement from the forum^^).
Now I'm curious about the answer!
Now I'm curious about the answer!
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