Confirmed [43481] Diamond amount reduced without explaination

[Brummbaer]

Today I mention a reduction of my diamond amount. I know that there was a bug reported. Now I'm unable to verify and confirm that this new amount is correct. Reduction by more than 3500 Diamonds based on yesterdays amount.

Can someone confirm this and explain in details how many diamonds are "corrected"

Thanks Brummi

 

[DeletedUser4235]

Same here. Now instead of diamonds added, they have taken all of my diamonds away. I have "0".

 

[Amy Steele]

Thank you both. We are looking into this issue, and will update you as soon as we have more information.

 

[Brummbaer]

I have opened a support ticket with a request to explain in details. I hope I got an explaination where I'm able to verify.
At the moment I'm very unhappy

 

[Amy Steele]

That's quite understandable. I hope we have some more information for you soon!

 

[Droopy]

Same here, difference in diamonds between yesterday and now without spending them

 

[owl76]

I am also missing diamonds. I currently have 0 diamonds, when I should have about 2.7k.

 

[Fastandfurious]

Pfff . What a mess. I had 450 which were saved for the spire, now 0. I ´m stuck on 2nd lvl of the spire for the rest of week.

 

[Amy Steele]

I very much hope this issue can be resolved before the Spire closes. We will update you here as soon as we are able to

 

[Annelore]

I very much hope this issue can be resolved before the Spire closes. We will update you here as soon as we are able to

I never spent any diamonds and went from 1400 to 855 diamonds what the? Did you redo the early chapters story quests and reduced diamonds.

 

[Amy Steele]

We are still looking into this issue. For now we have no further information for you. Please bear with us. As this has happened outside office hours, it may unfortunately take some time before we can resolve it.

 

[tristan25]

Same problem, my diamonds have desappeared too, now I have 0!

 

[Martia]

My diamonds Stock got from nearly 25000 to 22000

 

[Brummbaer]

Do I have to create a Bug-Report, or is it enough with this post?

 

[Amy Steele]

@Brummbaer No need to create a Bug Report... I will move this thread to the bug report section. That way all the info is in one place

 

[Enevhar Aldarion]

I am also missing about 1400 or 1500 diamonds.

And I am also tired of @InnoGames being too lazy or cheap to have something important like IT techs working 24 hours a day, 7 days a week, if not on the clock, then on-call, to get to work on stuff as soon as it is reported.

 

[Uffauffa]

I can’t be sure, but quite sure, I got more than 844 diamonds (like now)…

 

[mondriles]

same for me!
i'm not sure, but i'm missing something around 2500 diamonds.

 

[Slunecnice]

Same here. Now they have taken all of my diamonds away. I have "0".

 

[gailyn]

I lost over 5000!