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Investigating [QA: Theodore] Can't collect on a swipe for my winter set buildings

Discussion in 'Report a Bug' started by Angeduciel, Oct 11, 2019 at 00:06.

  1. Angeduciel

    Angeduciel Well-Known Member

    Joined:
    Jun 18, 2018
    Game version: v1.91-beta.1-(a67a832) (2019-10-10 09:08)
    HTML5 Yes/No: yes
    Game world: beta
    Browser/IOS/Android + version: ChromeVersion 77.0.3865.90 (Official Build) (64-bit)
    Flash Player version:
    Operating System: windows 10
    Screen resolution: 1920x1080
    Account name: angeduciel
    Humans or Elves: elves


    Reproducibility: 5/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

    Quest title: (if applicable)

    Current situation:
    __ Many winter set buildings show ready to collect
    __ When I try to collect them, I click with the left mouse button and nothing happens. It only collects when I release the mouse button, therefor I can't swipe over all the buildings to collect them.
    __If I start with another building collection such as a residence, then I can swipe over my winter set to collect everything at once

    Expected situation:
    __ I should be able to collect on clicking the mouce button, not on releasing it
    __

    Reproduction Steps
    1.
    have few buildings of the winter set (Winter fair, Sled carousel, Elvenade booth, etc)
    2.
    wait 1 day
    3.
    try to collect
    4.
    5.


    Add more steps if needed. Include only ONE action for each step!

    Screenshots of the bug:
    (add as many screenshots as you need)
     
    Lelanya likes this.
  2. Juni

    Juni Well-Known Member

    Joined:
    Feb 24, 2015
    I have a similar issue. some buildings just refuse to be collectible.

    for example: right now: the temple of the toads can't be collected. I guess, a workshop with a 5 min production might do the trickl, but still... collecting should workk without that workaround.
     
    Wowwie likes this.
  3. canelle51

    canelle51 Member

    Joined:
    Mar 4, 2015
    I have a similar issue.
     
  4. Nemesiss

    Nemesiss Member

    Joined:
    Apr 30, 2016
    Similar issue :(
     
  5. Angeduciel

    Angeduciel Well-Known Member

    Joined:
    Jun 18, 2018
    Just want to add information on this, my other sets are working just fine.
     
  6. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    @Angeduciel Are you speaking of the Winter Market Set? If not, please let me know which one specifically is giving problems. Thank you for your input and patience.
     
  7. Angeduciel

    Angeduciel Well-Known Member

    Joined:
    Jun 18, 2018
    Hi @Theodore , yes I am. It is located on the bottom corner in my city. Winter fair, Sled carousel, Elvenade booth, Frost carved Christmas tree buildings.
    [​IMG]
    Thank you
     
  8. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    Alright. Thank you. I will try again.
     
  9. Karvest

    Karvest Well-Known Member

    Joined:
    Nov 30, 2017
    seen this once, but can't reproduce now.
     
  10. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    Mine works also, @Karvest . I'll try again tomorrow when it is once again collectible.
     
  11. Lelanya

    Lelanya Member

    Joined:
    Apr 17, 2018
    Agreed. Yesterday in one city i had a building I couldn't pick up in Winter Carousel
     
  12. Angeduciel

    Angeduciel Well-Known Member

    Joined:
    Jun 18, 2018
    I will leave my set ready to cllect with the buildings on which I have a problem, and will let you know. I can confirm the issue was still there yesterday.
     
  13. Dony

    Dony King of Bugs

    Joined:
    May 5, 2016
    Last edited: Oct 13, 2019 at 14:08
    Nemesiss likes this.
  14. Nemesiss

    Nemesiss Member

    Joined:
    Apr 30, 2016
  15. PrimroseSylvia

    PrimroseSylvia Well-Known Member

    Joined:
    Nov 29, 2016
    If you read that bug report, you'll find some tips
     
  16. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    Once again, I had no problems collecting. I clicked with the left mouse button and swiped the others. I was able to collect them all. I will leave this issue open and try again.
     
  17. Karvest

    Karvest Well-Known Member

    Joined:
    Nov 30, 2017
    just reproduced this bug again.
    Bug is definitely linked to https://beta.forum.elvenar.com/index.php?threads/28958-cannot-collect-treant-from-the-pyramid.13851/
    Seems current one comes out only if you try to collect troops from AW and fail it in before in the same session.
    So reproduction steps are:
    1. try to collect troops from AW (fail it due to mentioned bug)
    2. try to collect goods from winter set in a single swipe, starting from any of it's buildings (fail, you can do it only one by one, but not via swipe).
     

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