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Fixed [38007]server error on NH


Well-Known Member
Game version: v1.139-beta.9-(f8c31b2) - html5 (2021-10-01 10:15)
Game world: beta 1
Browser/IOS/Android + version: firefox 92.0.1 (64 bits)
Operating System or Mobile Device: windows 10
Screen resolution: 3860 x2160
Account name: Maxiqbert
Humans or Elves: elves

Reproducibility: 4/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

Quest title: (if applicable)

Current situation:
__ on the worldmap,
__ when you go into a city and give NH
__ you get a server error (half the time)

Expected situation:
__ when you give NH, you expect to get gold and be able to move on

Reproduction Steps
1. go on the worldmap
2. enter a neighbours city
3. give NH
4. hope for the best, expect the worst

Add more steps if needed. Include only ONE action for each step!

Screenshots of the bug:
NH error.jpg


Well-Known Member
One of my neighbors told me that he is in quest 22 and the NH is not counted on browser and app.
Did someone else mention the same issue?


Active Member
Same issue here.

@Brummbaer: that's not a solution.
To collect money or to fulfill quest no.22 you have to give "neighbourly help". It should not matter what kind of neighbour it is.


Well-Known Member
Yes, that is not a solution for the issue itself. Inno has to fix the problem.
I have only offered a workaround for quests asking for NH.
Sorry if a created a missunderstanding with the word "solution"


Well-Known Member
got this error with only one neighbor from the whole notifications list.
Same here, got this error only trying to NH one player but i can't polish both from the app and browser-I needed to collect coins for one mission so I tried


Active Member
same issue here, both from app and from a pc.

it happened yesterday after a certain amount of NH, and today I was able to help a few players and then it went wrong.


Well-Known Member
got this error with only one neighbor from the whole notifications list.
I bet it's the only one player that doesn't belong to a fellowship (as @Brummbaer said); it's happening the same to me, only with "lonely" players. Absolutely no issue all the other, fellows of mine or members of other fellowships.