This is not about a compensation but about the principle, there are many real money players even if it is only the BETA.
There are also terms and conditions, otherwise everyone could do what he wants but that does not seem to interest INNO. I once had a problem with a quest and wrote down the support and there was no way to clarify this but if a grave error occurs here is that completely OK ^^
The error is certainly on the live server as well as many known errors synonymous, let's see what's going on then