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Investigating [QA: AmySteele] [mobile] game does not load or crash while loading

Discussion in 'Report a Bug' started by Elevenar, Aug 10, 2017.

  1. Elevenar

    Elevenar Well-Known Member

    Joined:
    Aug 22, 2015
    Game version: APP/mobile
    Game world: beta
    android APP version: 1.35.1-0b0eec3-0 and all other versions before
    Flash Player version: not applicable
    Operating system: android 4.4.2
    Screen resolution: 1280 x 720
    Account name: Elevenar
    Humans or Elves: Humans

    Reproducibility: 4 (happens most times, daywise 5=always)

    Quest title: not applicable

    Current situation:
    I can't start the game most times. There are days, when I can play the game with the app (I have the feeling, it works better on weekends, but these are the days when I try to play the game via app more often).

    Loading the game stops at step "3" of the progress bar. Step 3 seems to be related to log-in the player. Well, it does stop there without prior notice very often or says, "no internet connection", which is not correct [I am connected via WLAN, mobile data off, and other apps/features work].

    If I pass step "3", the game hangs directly at the beginning of step "8". The game hangs/crashes, the activity spinner directly stops rotating. After some time android notifies, that the app is not responding anymore.


    Expected situation:
    Loading the game and logging in should always be possible, when connected properly to the internet.
    Perhaps some other can report, if they have the same problems. I have them since months (so, the game is more or less not playable via app for me).


    Reproduction steps:
    1.
    load/start the game
     
  2. AmySteele

    AmySteele
    Senior QA Mod
    Elvenar Team

    Joined:
    Jan 20, 2015
    Hi Elevenar :) I don't get this issue myself (android 7 here though). Does anyone else experience this issue? If so, please let us know the android version you are using
     
  3. AmySteele

    AmySteele
    Senior QA Mod
    Elvenar Team

    Joined:
    Jan 20, 2015
    Hi Elevenar, apologies for the delayed reply here. If you are still experiencing difficulties with loading the app, please let us know the brand & model of the device with which you are having the issue. We will forward this information to our game design team for checking, thanks :)
     

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