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READ ME Guide to Bug Reporting

Discussion in 'Report a Bug' started by Muf-Muf, Mar 31, 2015.

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  1. Muf-Muf

    Muf-Muf Elvenar Team

    Joined:
    Jan 20, 2015
    Dear Humans and Elves,

    First of all, thanks for taking the time to report any issues that you have noticed in the game. This helps us to make the game better and that's of course what we all want to see!

    When reporting anything, please stick to the template below (in the second post of this topic) - simply copy and paste it, and change all parameters according to your individual issue.

    Why is this necessary?
    As you can imagine, both our QA (the internal Quality Assurance, the guys who test the game's features and any issues that come up, both before and after they have been resolved) and the Development Team rely on precise descriptions of issues. Without that, it may not be possible to identify it, or it may take much more time and communication than necessary. This is why we will establish a standardized template containing all the information necessary. In the end, everybody benefits.
    • The Community benefits, because all information will be available in the first post, rather than the QA Moderators having to ask for more information;
    • QA benefits, because they can easily reproduce and forward the issue to the Development Team;
    • The Development Team benefits, because they can then easily identify and resolve the issue faster, resulting in faster bug fixes.
    Guide to reporting issues on the forum

    Thread name - the summary of your issue

    In the title, please use a short (but accurate) description of the problem.
    Good example: Training Sword Dancers is only available with 10 at a time
    - to the point, all necessary information has been included, no unnecessary information has been added​
    Bad example: omg cannot train units!!!?
    - bad wording, it is not clear what unit exactly it is referring to​
    Bad example: When I logged in I collected Coins and Supplies and started Goods productions, but when I got to the Barracks to train Sword Dancers, I could only train them 10 at a time, or it wouldn't work.
    - bad wording, much of the information is not important for the issue itself​

    The post - all the important data of your issue

    In the post itself, please include the following information. In the next post we'll include a version of this template that you can simply copy and paste into your post, ready to fill in. Please fill in all the blanks (__).

    ----------

    Game version: __ (right click ingame, click the version number to copy it, paste here)
    Game world: __
    Browser/IOS/Android + version: __
    Flash Player version: __
    Operating System: __
    Screen resolution: __
    Account name: __
    Humans or Elves: __

    Reproducibility: __/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

    Quest title: __ (if applicable)

    Current situation:
    __
    __

    Expected situation:
    __
    __

    Reproduction Steps
    1.
    __
    2. __
    3. __
    4. __
    5. __

    Add more steps if needed. Include only ONE action for each step!

    Screenshots of the bug:
    (add as many screenshots as you need)


    ----------

    If there are any questions regarding this template, please send a private message to any of the QA Moderators.

    Thanks again for helping us make Elvenar even better!

    Kind regards,
    Your Elvenar Team
     
  2. Muf-Muf

    Muf-Muf Elvenar Team

    Joined:
    Jan 20, 2015

    [B]Game version:[/B] __ (right click ingame, click the version number to copy it, paste here)
    [B]Game world:[/B] __
    [B]Browser/IOS/Android + version:[/B] __
    [B]Flash Player version:[/B] __
    [B]Operating System:[/B] __
    [B]Screen resolution:[/B] __
    [B]Account name:[/B] __
    [B]Humans or Elves:[/B] __

    [B]Reproducibility:[/B] __/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

    [B]Quest title:[/B] __ (if applicable)

    [B]Current situation:[/B]
    __
    __

    [B]Expected situation:[/B]
    __
    __

    [B]Reproduction Steps[/B]:
    [B]1.[/B] __
    [B]2.[/B] __
    [B]3.[/B] __
    [B]4.[/B] __
    [B]5.[/B] __

    Add more steps if needed. Include only ONE action for each step!

    [B]Screenshots of the bug:[/B]
    (add as many screenshots as you need)
     
  3. Marindor

    Marindor
    Community Manager
    Elvenar Team

    Joined:
    Feb 26, 2015
    Gender:
    Male
    Hi everyone! Just a slight change: Since our Mobile App is now available in the UK and we have UK players among our Beta testers, we expect to get mobile issues reported from now on as well. Therefore the template has been adjusted. "Browser + version" now became "Browser/IOS/Android + version". :)

    Kind regards,
    Your Elvenar Beta Team
     

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