Won't fix [7814] Hardware acceleration prevents game load past 79% in Chrome

[DeletedUser1075]

Elvenar Version 0.30.2579-v0.30.1-(master) (2015-12-07 15:30)
Chrome Version 47.0.2526.73 m (chrome is up to date)
I'm on a Microsoft Surface Pro 4 running windows 10

If I turn on Hardware Acceleration, I can't load the game in Chrome. It loads to the 79% mark consistently, then stops and hangs. I can go to the Edge browser, shut HA off, exit Edge, and then I can load in Chrome again without any problems. Please notify when fixed, otherwise I'm leaving HA off.

 

[DeletedUser1075]

Updated browser, problem persists. Here's your bug report format:

Game version: 0.30.2579-v0.30.1-(master) (2015-12-07 15:30)
Game world: Beta
Browser + version: Chrome Version 47.0.2526.73 m (chrome is up to date)
Flash Player version: 20.0.0.228
Operating System: Microsoft Surface Pro 4 running windows 10 OS build 10586.17 (This is a 64bit OS)
Screen resolution: 2736x1824
Account name: Grace
Humans or Elves: Elves
Hardware Acceleration: OFF

Reproducibility: 5/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

Quest title: N/A

Current situation:
Can't load game in Chrome past 79% mark with Hardware Acceleration on.

Expected situation:
Game loads.

Reproduction Steps:
1. Make sure HA is checked
2. Save
3. Reload game
4. Wait.

Quitting browser and relaunching, rebooting system, do not work to fix this. Other browsers will work. This is a Chrome-specific issue.

 

[Muf-Muf]

We have reported this issue to our development team now, but as it only seems to happen on the Microsoft Surface in this specific setting, it is unknown at this point if it will be fixed. Either way, it has been reported, thanks for letting us know about this happening!

 

[Muf-Muf]

It seems that this is something on your end, as you are able to load the game in the Edge browser on the same device. As such, we are unable to fix this for you, I'm afraid.