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Cannot reproduce The game fails/shuts down on iPAD mini2

Discussion in 'Archive: Bugs and Errors' started by torchII, Mar 15, 2019.

  1. torchII

    torchII Well-Known Member

    Joined:
    Mar 31, 2015
    I am playing on iPAD mini 2, iOS 12.1.4
    When I log into the game (both beta and CZ servers) and open the help window, the game shuts down. Sometimes it lets me do a few helps (up to 5) before it shuts down.
    I cleared the Safari, erased the app, reinstalled the app...nothing helps. FYI, another Inno game (FoE) works fine.
     
  2. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    I need more information in order to investigate, please. Would you please outline the steps you take from opening your city until it locks up?

    Could you tell me which game version you're running as well?
     
  3. Jasper

    Jasper Well-Known Member

    Joined:
    Jan 29, 2015
    I think he means that it happens when he wants to give Neighbourly Help.
     
  4. Karvest

    Karvest Well-Known Member

    Joined:
    Nov 30, 2017
    Last edited: Mar 15, 2019
  5. torchII

    torchII Well-Known Member

    Joined:
    Mar 31, 2015
    Hi,
    Jasper got it right:)
    I usually get into the game on iPAD to do the neighbourly help only.
    I have not noticed the problem before, I was actually playing on iPAD on my holiday in February. About the time I came back from the holidays, the problem started.
    When I click on the NH, it just shuts down. Sometimes it lets me do a few clicks (and then shuts down).
    The version is, I assume, the newest, I just downloaded it from the AppStore. It says v 1.74.0-9082bd2-256 when uploading.
     
  6. Karvest

    Karvest Well-Known Member

    Joined:
    Nov 30, 2017
    May be you need to free some RAM on your device (not sure how memory management works on iPAD), to stop it from shutting down.
     
  7. torchII

    torchII Well-Known Member

    Joined:
    Mar 31, 2015
    re: Karvest
    nice to hear that.... I was told by support that such a problem has never been reported (!) and I should post it here.
    I do not think that it is the RAM, all th eother apps work ok, never had this problem with any other app.
     
  8. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    Version 1.74 is the latest for IOS. I also use my iPad for giving help. Mine is not a mini iPad. I won't be able to give neighborly help until tonight. I did use it last night with no problems at all, on several cities.

    We will research further and post our findings here. Thank you for your patience.
     
  9. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    Another question; are you using a service provider such as Verizon, AT&T, etc., or Wi-Fi connection? We need to be able to duplicate your exact situation.
     
  10. torchII

    torchII Well-Known Member

    Joined:
    Mar 31, 2015
    Hi,
    I am using a wi-fi connection, I tried 2 different land-line internet connections (with independent wi-fi signals)
     
  11. Theodore

    Theodore
    QA Moderator
    Elvenar Team

    Joined:
    Jan 22, 2019
    I use Wi-Fi also. I just did my visits using my regular iPad and even tried it on my android. I have not been able to reproduce your problem so far. We will keep researching.
     
  12. torchII

    torchII Well-Known Member

    Joined:
    Mar 31, 2015
    I just had a report at the CZ server in my FS about the same problem.
    I really do not understand why this issue, which apparently exists, does not get among the confirmed when at least Karvest confirmed the same....???
    The fact that you cannot reproduce the bug does not mean that it does not exist. There are probably more people with the same problem. When th eissue stays hidden in the archive as "unable to reproduce", no other persons can confirm. It would never occur to me to look here in the first place. Or is it a policy that when you cannot resolve the issue you wait until those having it to go away?
     
  13. Marindor

    Marindor
    Community Manager
    Elvenar Team

    Joined:
    Feb 26, 2015
    @torchII As you can see from the link that Karvest posted, that bug has already been forwarded (hence the "confirmed" tag on that thread). We're not able to reproduce any other iPad Mini 2 specific issues at the moment, so that's why this thread has been archived as such. If any other players encounter similar issues which are not caused by the bug Karvest linked to, they can still let us know in this thread. Hopefully this makes it more clear for you :)
     
  14. torchII

    torchII Well-Known Member

    Joined:
    Mar 31, 2015
    thank you
     
    Marindor likes this.

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