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support is not answering

Discussion in 'Beta 1' started by bluemilk, Apr 10, 2015.

  1. bluemilk

    bluemilk Guest

    since days and days
  2. myselfandi

    myselfandi Well-Known Member

    Jan 31, 2015
    strange, when I had an issue, they responded the next day and was cleared wihin 2 day's.
    Maybe ask the question again?
    Or post here?
  3. Muf-Muf

    Muf-Muf Elvenar Team

    Jan 20, 2015
    Hi bluemilk,

    We see no open tickets from your account in the last few days (or any tickets, for that matter) - have you sent it to the Beta Support?
    Golden and MagicLucy like this.
  4. it's really strange: when I have had an issue, the answer arrive to me quickly...:eek:
  5. Hello, if the support does not respond right away, you have to wait .
    If you answer for " upped " your ticket , operators read it later.
    For you see, the operators read the oldest first tickets. If you " upped " your ticket , it will be in the more recent .
    In short, be patient :)
    MagicLucy likes this.
  6. Yes, be patient please...;)
  7. MaximusProximus

    MaximusProximus Well-Known Member

    May 1, 2015
    They answer to me about 1-2 hours, after my ticket :)
  8. Yes, usually it's like that, Maximus ;)
    MaximusProximus likes this.