I recieved only 3 chests here when I gave the FS and neighbours help in the morning, I think it was between 7and 8 am. After my round here, I went to live and got 10 chests there. I came back a few hours later here and visited some neighbours and got the remaining 7 chests, so that was nice. I used the app in all cases. So I guess it was just a bit too early when I did the visits on beta. It surprised me I got them on live, because it was not 10 am yet.