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Cannot reproduce Mobile v1.64.0 does not run

Discussion in 'Archive: Bugs and Errors' started by Cubit, Oct 6, 2018.

  1. Cubit

    Cubit Active Member

    Joined:
    Nov 26, 2016
    Game version: 1.64.0 app
    HTML5 Yes/No:
    Game world: beta, Arendyll, Winyandor (not relevant to problem)
    Browser/IOS/Android + version: Android 5.1 on HUDL2
    Flash Player version:
    Operating System: Android
    Screen resolution:
    Account name:
    Cubit (not relevant to problem)
    Humans or Elves: Both (not relevant to problem)

    Reproducibility: 5/5

    Quest title: (if applicable)

    Current situation:
    Received an update notification via Google Play, installed it, game then failed to load. Uninstalled, reinstalled afresh, game fails to load. The white INNO screen flashes up momentarily then quits.
    __

    Expected situation:
    Game should run, as it has ever since the mobile app was first released.
    __

    Reproduction Steps:
    1. Install v1.64.0 mobile app
    2. Tap icon to play
    3.
    4.
    5.


    Add more steps if needed. Include only ONE action for each step!

    Screenshots of the bug:
     
    Sunnydae and Wowwie like this.
  2. Brummbaer

    Brummbaer Well-Known Member

    Joined:
    May 19, 2015
    Additional to my problem.

    Yes I can confirm this issue too. Now it fails loading the game
     
    Wowwie likes this.
  3. AmySteele

    AmySteele
    Senior QA Mod
    Elvenar Team

    Joined:
    Jan 20, 2015
    Hi folks, sorry to see you're having problems loading the game. Could you try going to your device settings, and make sure you don't have any power saving modes enabled? (On Samsung phones this is usually found under Device Maintenance>Battery, I'm not sure about other mobile devices. I don't have this issue right now, but this fixed it for me when it occurred with a previous update some time ago
     
    Wowwie likes this.
  4. Jasper

    Jasper Well-Known Member

    Joined:
    Jan 29, 2015
    Wowwie likes this.
  5. Sunnydae

    Sunnydae Member

    Joined:
    Aug 2, 2018
    I run my App on my Chromebook, always have and i have rebooted, reinstalled, cleaned cache etc several times and still NO GO....
     
    Wowwie likes this.
  6. Cubit

    Cubit Active Member

    Joined:
    Nov 26, 2016
    No power saving mode(s). And nothing has changed on my tablet apart from the Elvenar app version.
    Can I go back to v1.63?
     
    Wowwie likes this.
  7. Marindor

    Marindor
    Community Manager
    Elvenar Team

    Joined:
    Feb 26, 2015
    Hi guys! Could you please turn off the push notifications on your device and let us know if that resolves this issue?
     
    Wowwie likes this.
  8. Cubit

    Cubit Active Member

    Joined:
    Nov 26, 2016
    Turned off Show Notifications for the Elvenar app : no difference.
    Re-booted the device : no difference, app still bombs out after a flash of the white 'InnoGames' screen.
     
    Wowwie likes this.
  9. Jasper

    Jasper Well-Known Member

    Joined:
    Jan 29, 2015
    Same with Bluestacks, tried to find every notifications and turned it off, still no Elvenar. :(
    My other emulator Nox also stop working today. :(
    No more NH from me for a while...
     
    Last edited: Oct 8, 2018
    Wowwie likes this.
  10. Wowwie

    Wowwie Well-Known Member

    Joined:
    Oct 3, 2016
    Have uninstalled cleared setting cache done all the above mentioned
    Sent report to support
    its is the only app that does not work
    and has not worked since the 4th of October
    Crashes as soon as it is opened
     
    Sunnydae likes this.
  11. Wowwie

    Wowwie Well-Known Member

    Joined:
    Oct 3, 2016
    I see from other post this is not a first time occurence how was it fixed in the past
     
  12. Marindor

    Marindor
    Community Manager
    Elvenar Team

    Joined:
    Feb 26, 2015
    Just a small update: This seems to happen on particular devices. We have found the cause now and are looking into a way to resolve it as quickly as possible. Thanks for your patience everyone :)
     
  13. Jackluyt

    Jackluyt Well-Known Member

    Joined:
    Jun 14, 2016
    Any news please?
    Mine is still not working.
     
    Wowwie likes this.
  14. Wowwie

    Wowwie Well-Known Member

    Joined:
    Oct 3, 2016
    Still not working Blue stacks says its an Inno problem
    They have upgraded so make sure you updated
    but the download on Google play for Elvenar is the corrupted file it is not updated
    Even new players wanting to join are having a hard time
    Read the reviews
     
  15. Wowwie

    Wowwie Well-Known Member

    Joined:
    Oct 3, 2016
    Still patiently waiting for the fix
     
  16. Wowwie

    Wowwie Well-Known Member

    Joined:
    Oct 3, 2016
    Obviously not a quick fix
    very disappointed
    Still not working
     
  17. Cubit

    Cubit Active Member

    Joined:
    Nov 26, 2016
    It's difficult to see how AK Instants, Amuni Techs, or Inventory values, could have had any impact on the pre-login activation of the game. So, one could guess that the problem lies with the implementation of the reworking of the world selection process?
    However it then becomes hard to imagine such drastic changes from one version to the next that would cause the app to now bomb out before reaching (or even getting close to!) the login page.
    If it's that difficult to resolve, people, can't you just back it out and let us have a working app back (while you 'fix' it)?! True, the "old" method switching between worlds was a bit of pain, but it was a mere trifle of an inconvenience compared to not having the app at all!
     
    Wowwie likes this.
  18. Marindor

    Marindor
    Community Manager
    Elvenar Team

    Joined:
    Feb 26, 2015
    Hi guys,

    A small update: It always takes a while to roll out new app versions through all app stores, so for mobile issues it's expectable to need more time to resolve it. We expect to have a new app version with a fix available on Monday.
     
    Wowwie likes this.
  19. Wowwie

    Wowwie Well-Known Member

    Joined:
    Oct 3, 2016
    yeahhhh mine is working Nice
     
    Marindor likes this.
  20. Sunnydae

    Sunnydae Member

    Joined:
    Aug 2, 2018
    Well..... I shall wait.... sigh........:rolleyes::(
     

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