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Contact(ed) support Diamonds not received from Wishing Well

Discussion in 'Archive: Bugs and Errors' started by Samaire, Jan 8, 2019.

  1. Samaire

    Samaire New Member

    Jul 7, 2018
    Game version: v1.71-(8ab34ed) (2019-01-08 08:22)
    HTML5 Yes/No: No
    Game world: Beta
    Browser/IOS/Android + version: Chrome - Version 71.0.3578.98 (Official Build) (64-bit)
    Flash Player version: Not sure
    Operating System: macOS Mojave - Version 10.14.2
    Screen resolution: Not sure
    Account name:
    Humans or Elves: Elves

    Reproducibility: 5/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

    Quest title: (if applicable) N/A

    Current situation:
    When awarded diamonds from the wishing well, diamonds are never received. has happened multiple times.

    Expected situation:
    Not looking for replacement diamonds, as I have not been keeping track of how many I didn't get. Just wanting a fix, so I can actually win some diamonds.

    Reproduction Steps:

    Add more steps if needed. Include only ONE action for each step!

    Screenshots of the bug:
    (add as many screenshots as you need)
  2. Heymrdiedier

    Heymrdiedier Well-Known Member

    Mar 17, 2016
    you dont have a wishing well on beta?

    Are you sure you are not mistaking crystals for diamonds? they both look blue.
    If your bonus good is crystals, the wishing well can also award you some crystals, so thats been the confusion with others in the past.
    The wishing well also only gives 25 diamonds, if you see a blimp stating more, then its surely crystals you are seeing
    Angedev and Amy Steele like this.
  3. Samaire

    Samaire New Member

    Jul 7, 2018
    I do have a Wishing Well on Beta (I have 77 days left on it)... and yes, I'm positive I am not mistaking the diamonds for crystals. I have had multiple Wishing Wells in my live game, and do not have this same problem there. It is only occurring in Beta.
  4. Heymrdiedier

    Heymrdiedier Well-Known Member

    Mar 17, 2016
    sorry i missed it when ifirst looked, i now clearly see it tho :)
    so mistaking it with crystals would be hard in your case in that city, since you won't be getting crystals out of the wells there (but silk instead)
  5. Amy Steele

    Amy Steele
    Ex-Team Member

    Jan 20, 2015
    Hi Samaire, we cannot currently find any issue with your Wishing Well. If you experience this issue again, please contact our support team, who will be able to assist you :)