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Cannot reproduce Dead floaters

Discussion in 'Archive: Bugs and Errors' started by lehayes, Nov 24, 2018.

  1. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    :supply: floater

    Some are live others take reloading to be active, hence dead.

    Just looked, one was live, the other dead. What makes some cease functioning?
     
  2. Amy Steele

    Amy Steele
    Senior QA Mod
    Elvenar Team

    Joined:
    Jan 20, 2015
    Hi @lehayes I'm not quite sure I understand the problem you are having. Could you explain a little more please? It would help us if you could use the template for reporting bugs, found here
     
  3. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    Thread name - the summary of your issue

    Game version: 1.68
    HTML5 Yes/No: Y
    Game world: zz1
    Browser/IOS/Android + version: Firefox 63
    Flash Player version: ?
    Operating System: Win 10
    Screen resolution: 1600x900
    Account name: LEHayes
    Humans or Elves: E

    Reproducibility: 3/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

    Quest title: (if applicable)

    Current situation:
    Supplies :supply: don't register when clicked to release them into the game's (produced) accounting. It never happens to all of the supply sources at the same time. The error is that once clicked they pop, but the floating supply symbol returns and the hover information still says finished and there's no way to release the supplies save reloading the page where they usually function normally.

    As a side note, reloading will not eliminate the chance that the supplies will not be released but it does reset the unaccessible condition.

    Expected situation:
    That all floating resources :coin::supply::marble::steel::plank::silk::crystal::scroll::elixir::magicdust: or :gem: are received when clicked on.


    Reproduction Steps
    1. Leave the tab running the game.
    2. return later to collect the produced supplies
    3. once their timers run down, click on the floating supply symbol
    4.
    5.

    Add more steps if needed. Include only ONE action for each step!

    Screenshots of the bug:
    (add as many screenshots as you need)
     
    Last edited: Nov 25, 2018
    Amy Steele likes this.
  4. Karvest

    Karvest Well-Known Member

    Joined:
    Nov 30, 2017
    That's the same old timers issue again. When running for a long time and spend some time out of main city window (not sure if it map/tech tree/provinces or even some modal dialogs like ranking list) local timers become out of sync with server, you see production ready, try to gather it and then building is stuck until serverside production is finished (and some server request after that) or you reload the game.
    Seen this once yesterday (Flash client). After reload there were like 10 minutes of production left. OR may be that was some one-time serverside issue with time adjustment or some timers freeze.
     
  5. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    Server side is up to date, that's why reload works. Probably needs a comm back to server side when clock client side expires. Just a guess though.

    Didn't know you had a name for it. Is there a re-sync button you can add?

    Does anyone on phones have that issue? If they do, then re-sync may not fix.

    If they don't need it, you already have the error screen, can't get instant updates, reconnect?
    or something like that...

    ...or maybe they can untie the timers from an active or currently viewing browser tab. if not why can't the expiring timer call the server for full update?
     
    Last edited: Nov 26, 2018
  6. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    Just eliminated being away since last reload as a cause, you have to reload dead floaters 'cause right after reload they died.
     
  7. Amy Steele

    Amy Steele
    Senior QA Mod
    Elvenar Team

    Joined:
    Jan 20, 2015
    Thanks lehayes, as Karvest mentioned above, this issue has been around for some time. Unfortunately so far we are unable to reproduce it consistently or to find the steps to do so.
     
  8. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    New wrinkle, My workshop won't release my supplies even after reload. My Manuf, Culture, and Supply magic is on. 4 of 6 worked fine. I think the only issue is a disconnect between the server and the browser. The browser sees the good released, the server doesn't; when it reloads now, the timer trigger (clock reaching 0) is not resetting.
     
  9. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    Now it's reset

    They should see what happened between the two times of these posts to see what reset them and use that to fix it

    Worst part is, now my 4 work shops have to loose half a loaf of bread. Now I need to set an alarm for 15 min twice. That sucks!
     
    Last edited: Dec 1, 2018
  10. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    Just had The same thing happen for my barracks
     
  11. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    Brand new load

    everything disconnected
     
  12. Amy Steele

    Amy Steele
    Senior QA Mod
    Elvenar Team

    Joined:
    Jan 20, 2015
    Hi leyhayes, so far we have been unable to reproduce any of these issues. It seems likely it is as Karvest says:
    For now we will set this thread to Cannot Reproduce
     
  13. lehayes

    lehayes Well-Known Member

    Joined:
    Oct 21, 2018
    I would love to help, does this mean it's a dead matter?

    Could the timers ask for a server side update, or is that too much traffic?

    Just trying to eliminate the problem(malfunction) without finding the background problem(cause)...

    mostly because there's a gaping hole (from a programmer's standpoint how does it all function) in my education about the internet. I speak Fortran, cobol, Pascal (best lang yet), algol and basic. Learned Html and Css, trying to understand obtaining data from forms using Php, my next Lang
     
    Last edited: Dec 9, 2018
  14. Aramina

    Aramina Well-Known Member

    Joined:
    Apr 6, 2017
    @lehayes I'm not sure if your issue is the same as one I see all the time (I use Firefox/Flash, Beta and 3 Live Worlds, all US servers), but when I see what I have always called "frozen" goods, supplies, or troops, I "pick up" the building as if I am going to move it somewhere else, then put it right back down and the product "unfreezes" and can then be collected like normal. I don't know if this will help you out or not, but I hope it does! I find it easier than refreshing my game :)
     
    Scoobydoo likes this.

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