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Context3D not available (HTML5)...

Discussion in 'Questions and Help' started by Golden Awaken, Oct 25, 2018.

  1. Golden Awaken

    Golden Awaken Member

    Joined:
    Feb 13, 2018
    Greetings Everyone,

    One of my Fellows on the French Server has a big problem under HTML5. She can't connect to the game ans she has that message : 'The game requires the activation of 3D hardware acceleration in the browser settings'. But she can't find it within the settings. Of course, in order to play, she switched back to Flash. Is there anybody that could help on that one? Thanks in advance, Kind Regards, GA
     
  2. Dony

    Dony King of Bugs

    Joined:
    May 5, 2016
    i fear she does have old/slow PC and only upgrading PC will help (i hope i am wrong, because i have same issue on old PC)
    even if she switched to software acceleration game will be incredibly slow and unplayable
    HTML5 is much more demanding on hardware then flash is
     
    Golden Awaken likes this.
  3. Golden Awaken

    Golden Awaken Member

    Joined:
    Feb 13, 2018
    Thanks Dony, I was afraid of that...
    Have a nice Day, GA
     
  4. Sirenia

    Sirenia Active Member

    Joined:
    May 4, 2017
    This has been happening to me too. Support told me to "clean my cache". Nope..it's an HTML5 issue. I had to load Firefox, then go into my world and disable HTML5. Then it will work on Chrome again. Seems to be an issue between HTML5 and Chrome.
     
    PrimroseSylvia likes this.
  5. PrimroseSylvia

    PrimroseSylvia Well-Known Member

    Joined:
    Nov 29, 2016
    And it's not the only one: I've got server error when loading bar is 10/24 on Chrome with HTML5, while it works fine with IE and Opera. I've disabled HTML5 too.
     
  6. Marindor

    Marindor
    Community Manager
    Elvenar Team

    Joined:
    Feb 26, 2015
    Hi guys,

    This is not really a bug, but is has to do with the resources the game uses in HTML5 and older computers not always being able to meet those standards. We have however forwarded this feedback to see if we can make the game less heavy on PC requirements.
     

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