Sir Squirrel
Well-Known Member
I would like to make a suggestion that I think INNO seriously needs to implement as soon as possible. When bugs make to live (especially ones that cost players resources) I think a pop up or compensation added right into our inventory with a pop up to let us know or other means of delivery, that says sorry for the problems this has caused and a care package of diamonds, instants and pet food, ect. (depending on what players may have lost because of the bug) should be sent to all players to show that INNO really cares about its players. The most negative thing I hear and read about is INNO's lack of communication and how is seems they don't care about the players. I think this would go a very long way in changing this out look and help retain players in the game.
This could (should) also be done in beta to help keep beta players happy and willing to help find and trouble shoot bugs as well, seeing as beta is run almost like live cities (using our own resources), a little care package to help with resources every month or two would go a long way to making us feel like INNO appreciates our help in beta. This might also help to recruit new beta players, as there would be more of an incentive to join beta and help out.
In beta the first one to post a bug report and have it confirmed gets 100 diamonds, but mostly the same players find the bugs or are able to post them first, part of the reason for this is because of the time updates are released as only certain time zones are even awake when updates are released. If everyone in beta got a care package once every month or two this would help every beta player feel like their efforts where not in vain.
The players understand that bugs and problems happen in the game (especially in beta), but when no info or compensation is given it seems like INNO doesn't understand or care about its beta players or its live players (customers).
Pros : Players will feel that INNO understands, cares more about them and will be less upset and frustrated when problems do happen in the game. If a care package was given to Beta players every month or two it wold help retain the Beta players we have and would also help in recruiting new beta players to beta as they would see they were getting something for their time.
Cons : The Dev's will have to figure out the best way to deliver the message and the care package and figure out how much compensation a bug deserves depending on what it may have cost players.
This could (should) also be done in beta to help keep beta players happy and willing to help find and trouble shoot bugs as well, seeing as beta is run almost like live cities (using our own resources), a little care package to help with resources every month or two would go a long way to making us feel like INNO appreciates our help in beta. This might also help to recruit new beta players, as there would be more of an incentive to join beta and help out.
In beta the first one to post a bug report and have it confirmed gets 100 diamonds, but mostly the same players find the bugs or are able to post them first, part of the reason for this is because of the time updates are released as only certain time zones are even awake when updates are released. If everyone in beta got a care package once every month or two this would help every beta player feel like their efforts where not in vain.
The players understand that bugs and problems happen in the game (especially in beta), but when no info or compensation is given it seems like INNO doesn't understand or care about its beta players or its live players (customers).
Pros : Players will feel that INNO understands, cares more about them and will be less upset and frustrated when problems do happen in the game. If a care package was given to Beta players every month or two it wold help retain the Beta players we have and would also help in recruiting new beta players to beta as they would see they were getting something for their time.
Cons : The Dev's will have to figure out the best way to deliver the message and the care package and figure out how much compensation a bug deserves depending on what it may have cost players.
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