Won't fix Can't Reach the Tech Tree...

[Golden Awaken]

Greetings everyone
Game version: v1.89-beta.12-(0b1e381) (2019-09-25 11:45)
HTML5 Yes/No: Yes
Game world: Beta
Browser/IOS/Android + version: Google Chrome --> Version 77.0.3865.90 (Build officiel) (64 bits)
Operating System: Win7
Account name: Golden Awaken
Humans or Elves: Humans
Reproducibility: 5/5

Current situation:
I cannot reach the Tech Tree. The Screen is all Blue and I've only got the figures at the top of the screen

Expected situation:
Reach the Tech Tree

Screenshots of the bug:

 

[Golden Awaken]

Up !
Please, is there anyone who can help. I'm stopped in my progress since i Can't reach the Tech Tree...
Kind Regards, GA

 

[Dony]

Switch to flash meanwhile, works there

 

[Marindor]

@Golden Awaken We're not able to reproduce the issue here so far. Does it help e.g. to clear your cookies (or use the Chrome incognito mode)?

 

[Golden Awaken]

Good Day @Marindor
Yes, I've done it but still the same. It works under the Flash version though. Under HTML5, I've got the screen which is shown on the first message (Screenshot).
Kind Regards, GA

 

[Marindor]

Hmm that's strange... Is there anyone else who can reproduce this issue?

 

[Dony]

Good Day @Marindor
Yes, I've done it but still the same. It works under the Flash version though. Under HTML5, I've got the screen which is shown on the first message (Screenshot).
Kind Regards, GA

could you try different browser with HTML5 if that helps with situation? because we have same problem on our live server with Google Chrome (77.0.3865.90) and win7 last 2 days

 

[Golden Awaken]

Hello @Dony & @Marindor
I'll do that and I'll post the feeback ASAP
Have a good day, GA

Edit : I've tried 3 other Browsers (Opera, Firefox and Yandex), all 3 with the latest version and guess what, everything works perfectly under HTML5

 

[Dony]

yeah we have same success with different browsers, looks like Google Chrome (77.0.3865.90) under win7 have a problems

 

[DeletedUser607]

Hmm that's strange... Is there anyone else who can reproduce this issue?

yes, but a reload fixed it. so I didn't give a second thought about it. was a few days ago.

so, no idea how to reproduce it.

 

[Marindor]

Hi guys,

As this is only happening for very few players and seems to be more of a browser issue than a game issue, we will leave it as it is for now. Should other browsers/versions also give problems, please do let us know