Not a Bug Can not play : 3D Hardware

[DeletedUser1953]

Game version: The new from 14/10
HTML5 Yes/No: Yes
Game world: Beta 1
Browser/IOS/Android + version: Chrome 86.0.4240.75
Flash Player version:-
Operating System or Mobile Device: Windows 10 Pro
Screen resolution: 2560x1440 + 1920x1080 + 1920x1200
Account name: cestbienmoi
Humans or Elves: Elves

Reproducibility: 5/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

Quest title: NA

Current situation:
The game is loading then a error message appears : Hardware Error (see print screen)

Expected situation:
Start the game !

Reproduction Steps:
1. Connect to an Windows 10 with the rdpclient on another W10.
My current PC have not the power to play the game thus i connect to my Workstation on Cloud (it is a virtualized W10 PRO on HYPERV 2019 / AMD Ryzen-7 PRO 3700)
2.
3.
4.
5.

Workaround : i follow https://www.lifewire.com/hardware-acceleration-in-chrome-4125122 to enable Override software rendering list and it seems to work.

Screenshots of the bug:
(add as many screenshots as you need)

 

[Marindor]

This is not a game bug, but unfortunately there is a problem with Google Chrome 86, causing errors in some of our games. We have informed Google about this. For now the workaround is indeed to enable Hardware Acceleration in your browser (or use a different browser). To enable Hardware Acceleration, go to:

Chrome > Settings > enter "hardware" in the search bar and Hardware acceleration should appear. You'll have to enable this and then hit relaunch.

 

[DeletedUser1953]

It is not the workaround i found, hardware acceleration is on in google parameters, but for rdp connection, it does not use the hardware, the experimental flags is to force it ! (but sure is very strange !).

 

[DeletedUser3314]

Sadly that workaround still doesn't make it possible for me to use Chrome for Elvenar even though everything has Hardware accelerated status.

Still getting: