PrimroseSylvia
Well-Known Member
Translated (more or less closely) from THIS POLL
Summary: I would like players to be able to see, similar to a bank statement, when they received/spent how many diamonds for what.
Details: Given the recent issues on the beta server, where too much diamonds were given away by Innogames due to a bug and then (partially/unexplained) too many were apparently stolen from individual players (which sparked a shit storm on BETA and partly here too) I avoid such things and also lighten the support. I therefore recommend a button, either in the shop or in the game's support tab, under which players can see their scrolling profits/expenses, even months later. Since diamonds are basically the equivalent of real money, I consider it very necessary and actually almost mandatory. I imagine the whole thing as a bank statement, ala:
"Day 1, 3pm: Purchased 3000 diamonds for €19.99.
Day 1 16:37: Spent 25 diamonds in Spire
Day 1 16:39: Spent 9 diamonds to boost Barracks production
Day 1, 17:22: Won 200 diamonds collecting a Genie
Day 3, 19:21: Purchased Premium Expansion for 7200 diamonds (including 20% off sale) etc.
____________________________________
Current holding: X Diamonds
Pros: Avoid losing players when changes are needed due to bugs, annoyance for both players and Anthem, as everyone can instantly check their balance after receiving/spending slides. Since the support already has access to them, these databases already exist, so the effort to make them (each player's data) accessible should be limited. Bugs/errors would be recognizable quickly and in the long run. In case of a bug, there is an advantage for both the player (who received too few slides or had too many removed) and the operator (in the opposite situation, the player can refer to his logs).
Cons: I don't see any disadvantages, at best if I were to assume that the logs themselves are incorrect. But even in this case - through direct reports - this error should then be easier to explain.
Summary: I would like players to be able to see, similar to a bank statement, when they received/spent how many diamonds for what.
Details: Given the recent issues on the beta server, where too much diamonds were given away by Innogames due to a bug and then (partially/unexplained) too many were apparently stolen from individual players (which sparked a shit storm on BETA and partly here too) I avoid such things and also lighten the support. I therefore recommend a button, either in the shop or in the game's support tab, under which players can see their scrolling profits/expenses, even months later. Since diamonds are basically the equivalent of real money, I consider it very necessary and actually almost mandatory. I imagine the whole thing as a bank statement, ala:
"Day 1, 3pm: Purchased 3000 diamonds for €19.99.
Day 1 16:37: Spent 25 diamonds in Spire
Day 1 16:39: Spent 9 diamonds to boost Barracks production
Day 1, 17:22: Won 200 diamonds collecting a Genie
Day 3, 19:21: Purchased Premium Expansion for 7200 diamonds (including 20% off sale) etc.
____________________________________
Current holding: X Diamonds
Pros: Avoid losing players when changes are needed due to bugs, annoyance for both players and Anthem, as everyone can instantly check their balance after receiving/spending slides. Since the support already has access to them, these databases already exist, so the effort to make them (each player's data) accessible should be limited. Bugs/errors would be recognizable quickly and in the long run. In case of a bug, there is an advantage for both the player (who received too few slides or had too many removed) and the operator (in the opposite situation, the player can refer to his logs).
Cons: I don't see any disadvantages, at best if I were to assume that the logs themselves are incorrect. But even in this case - through direct reports - this error should then be easier to explain.
)
