I want to make a very important point here.
It is a violation of our rules to share your own issues with the in-game support staff (example your own tickets with support) in any public venue, whether in the game or on the forum. It only serves to confuse other players as they can never know all the details that the 'mod' was aware of when they answered your ticket. This is all considered confidential and private information, and we take issues of our player's privacy very seriously.
I urge you all to keep your communications with any staff member private, just as every member of the support staff does with all of your private and confidential information.
I hope you all understand this policy is in place to protect every players privacy, thank you.
