Contact(ed) support 500 Candies not adding to total

[M3rLiN]

Game version: v1.124-beta.1-(a546b06) - html5 (2021-02-10 20:32)
HTML5 Yes/No: Yes
Gameworld: Beta
Browser/IOS/Android + version: Google Chrome Version 88.0.4324.150 (Official Build) (64-bit)
Flash Player version: N/A
Operating System or Mobile Device: Windows 10 Pro
Screen resolution: 3840x2160
Account name: M3rLiN
Humans or Elves: Human

Reproducibility: 1st time noticed

When choosing the golden chest at 139 candies, my prize was 500 candies, before I selected I had 13XX candies, after opening the chest I had 13XX candies, after I opened another chest I had 1253 candies, after refreshing my browser I still had 1253 candies, check back the log please and you will see the exact figures, 12:20 - 12:35 GMT+0

Thank you

Merlin

 

[Marindor]

Hi, @M3rLiN could you please send us a Support Ticket so we can look into the situation for you?

 

[M3rLiN]

Too late now with the event over, just need to be more vigilant on live worlds, see if I can record it happening, it is not the 1st time I suspected it but it could have been a mixup, though trying to work it backwards did not tally if the 500 was added.