Fixed [4563] Problems with the Trader

[DeletedUser]

Under chrome or firefox I also have the same problem. I see my offer, but I can 't canceled. I have the same message: "the selected trade has been already accepted by another player." ..... But I don't have more ressources provided.

 

[DeletedUser136]

My own trades are gone, but I didn't reseive the goods

I did for some earlier, not for others now... I'm pretty sure they are somewhere in cyberspace and will come back when the issue is resolved... (fingers crossed)...

 

[DeletedUser590]

Hum...I'm missing more than 1000 planks, I know we are playing with a beta version, so let's be patient . Here are some suggestions :
1. Maybe you could put a time limit, that is if the offer is not taken e.g. after 3 days, then the player gets his goods back,
2. Inform the player when the offer is accepted.

One question : how do you know that the offer still exists ?

 

[DeletedUser590]

One further information : I don't see the offers I put this morning and yesterday evening on the marketplace, neither does one of my neighbours (Kassandra).
My question is : what do you suggest me to do ? Wait for a solution to be found and not use the trader for a while ? Go on proposing offers, since the goods are "somewhere" ? Do you think it is useful or useless to contact the support ?
I'm ready to go on taking the risk to still loose some goods, since we are playing on a Beta version, and you need feeback from the players to solve the bugs... but I also need some indications about what to do to help you solving this issue.


Thank you for your response.
Corseforever

 

[DeletedUser334]

Hello Corseforever.
According what happened to me , i didn't lose my goods.
I also couldn't see them to the trader but after the issue had been resolved i could see them again.
So i want to think you'll be ok after the problem resolve again.
Am using the trader but i only see old offers that they have been already taken.
i can place an offer and i see my offer to the trader.
I don't think you have to contact support.
and again .... am kinda sure you'll have your missing goods back.
So maybe we all have to wait for a while .

***edit : after refresh i can't see the offer i placed a few seconds ago

I hope i helped.
Sorry if my English are not good.
Am from Greece, don't know very good English

 

[DeletedUser136]

Since it's a confirmed issue, I'm sure support knows its still happening (and we do keep posting here about it. lol)... and since we're all on computers there is always a digital record of the game. I'm going to give them time to fix it and then see where my goods levels are.

 

[DeletedUser334]

i see some changes to the trader.
i see new offers
i was able to take an offer
i saw someone took my offers.

am not saying the problem is resolved.

maybe we could test and share what happens.

 

[DeletedUser590]

i see some changes to the trader.
i see new offers
i was able to take an offer
i saw someone took my offers.

am not saying the problem is resolved.

maybe we could test and share what happens.

Thank you for this information BrokenHeart
On my side : I just can see now my previous offers... And I cancelled them. )
So one thing is sure, the goods are not lost even though you don't see your offers.
Something is happening, let's observe.

 

[Muf-Muf]

The problem should be fixed now. Should it resurface, please let us know!

 

[DeletedUser590]

Thank you Muf-Muf. Good job ! I will keep you informed, should it happen again

 

[DeletedUser]

I just logged in and see my 500 missing marble in my depot .
These were the 500 I wanted to trade.
good job

 

[DeletedUser]

when i logged in today i saw all my "lost" offers on the market
i was also able to delete them (goods were returned to me) and was able to make and take some trades too
so yay

 

[DeletedUser]

Everything works perfectly. Thank you for your efficiency

 

[DeletedUser331]

So for me it's still so I can see my three set specials times and sometimes not. the problem is not fixed yet

 

[Muf-Muf]

So for me it's still so I can see my three set specials times and sometimes not. the problem is not fixed yet

We have given it a quick look and your trades appear to have been processed fine - your trades have been accepted, making them disappear from the Trader window. Should you feel something is wrong still, could you please contact our support with a bit more detailed information (when was the offer posted? what was the offer?), so we can have a closer look? Thanks in advance!

 

[DeletedUser]

Good afternoon , I have the same problem and my offers are not reflected anywhere.
So I can not cancel them.
400 units of material in any part of the game .


I have already applied for my advocacy support, the issue of my offers .

 

[DeletedUser688]

I also think I lost 40 plancks during the tracer "illness", could you verify please ?

 

[Marindor]

For individual requests, please send a support ticket so we can take a look for you!