Fixed [44389] Lost all diamonds in magic academy after refreshing crafting recipes

[gural92]

Game version: v1.177-beta.2-(c887e67) - html5 (2023-05-22 18:56)
Game world: BETA
Browser/IOS/Android + version: Firefox 113.0.1 64 bit
Operating System or Mobile Device: Widows 7 64bit
Screen resolution: 1920x1080
Account name: gural92
Humans or Elves: Humans

Reproducibility: 1/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

Quest title: (if applicable)

Current situation:
After refreshing recipes in magic academy the first time i went from 3,2k diamonds to 0 and after refreshing second
time i went to -50. Now i can't even use refresh... I tried reloging and it didn't help.

Expected situation:
1 Give me back all my lost diamonds
2 Fix that but so that no one else will lose them in the future

Reproduction Steps
1. Open Magic Academy
2. Go to Crafting
3. Click on refres (50 diamonds)
4. At this point you shoud have 0 or even -50 diamonds


Add more steps if needed. Include only ONE action for each step!

Screenshots of the bug:

 

[Jammin]

I also lost over 10k diamonds and I did nothing.
Support please check this!

If they aren't back tonight, then there's nothing to laugh about here. I'm really sick of this nonsense with the diamonds here.

 

[Kersepitje]

could you please contact support so they can look at what happened to your diamonds.

 

[Neytiri1022]

Thanks for the quick turnaround - my diamond status has just been corrected

 

[Ledninetopyr]

11:10 Právě jsem ztratil přes 900 diamantů Teď tam byly, použil jsem 25 a najednou byly pryč a stále je -25 bez použití. Prosím o opravu, děkuji

 

[Dorfl the Clay]

11:10 Právě jsem ztratil přes 900 diamantů Teď tam byly, použil jsem 25 a najednou byly pryč a stále je -25 bez použití. Prosím o opravu, děkuji

Translated: 11:10 - I just lost over 900 diamonds, I used 25 and suddenly they were gone, and it's still -25 without use. Please fix it, thank you

 

[gural92]

All my diamonds are back thx for quick correction.

 

[MasterNico5038]

Got negative diamonds. Also appeared after using 25 in the negotiations to get an extra turn...

 

[Dorfl the Clay]

All my diamonds are back thx for quick correction.

I am still waiting..

 

[manax]

It happened to me after spending 25 diamonds on the spire
The problem had corrected itself but then returned

"zz1 was like a box of chocolates; you never know what you’re gonna get.”

Game version: v1.177-beta.3-(8b73a5d) - html5 (2023-05-23 12:17)
Game world: BETA
Browser + version: Firefox
Operating System: Windows 7 64bit
Screen resolution:
Account name: manax
Humans or Elves: Elves

Reproducibility: 4/5

Quest title


Current situation:
after spending 25 diamonds to solve a spire negotiation my diamond account went from 210 to -25, I performed all applicable activities but nothing happened, the problem remained.
Then as I continued the spire negotiations, the diamond account returned intact, but briefly, because the problem recurred this time without having spent any diamonds.
Shortly afterwards everything went back to normal.
If I had to describe the problem... It sounds like a tidal wave

Expected situation:
having the diamond account intact

Reproduction Steps
I do not know what the exact steps are because it has occurred in different cases

in my opinion it is pointless to make tickets and return diamonds if one moment later you are back to -25

 

[Ledninetopyr]

Přeloženo: 11:10 - Právě jsem ztratil přes 900 diamantů, použil jsem 25 a najednou byly pryč a stále je to -25 bez použití. Prosím opravte to, děkuji

děkuji dobře
----‐------------------------------------------------------
Translation: Thank you very much

Edit Reason: Not in English
Edited by: Amy Steele​

 

[manax]

Right now the situation is back on track
for now...

 

[Dorfl the Clay]

My diamonds seem to have returned too... but think I am still missing an expansion which I did pay for!

 

[Amy Steele]

@Droopy @Ledninetopyr please contact our support if you have not already done so

 

[Droopy]

@Droopy @Ledninetopyr please contact our support if you have not already done so

I think you meant another user?

 

[TimeMachine]

@Droopy @Ledninetopyr please contact our support if you have not already done so

I think you meant another user?

I guess it should have been @Dorfl the Clay instead of you @Droopy.

 

[Amy Steele]

I think you meant another user?

I guess it should have been @Dorfl the Clay instead of you @Droopy

Indeed, I meant @Dorfl the Clay please contact our support again... they will be able to determine what happened with that expansion.

Thank you @Droopy @TimeMachine ... senior moment there I fear

 

[Brummbaer]

And again,
it would be nice to have a diamond report/log