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Fixed [44327] Can't access portal to reset productions

ZodiBeta

Active Member
Game version: v1.176-beta.9-(3ec2ae8) - html5 (2023-05-11 17:41).
Game world: BETA
Browser/IOS/Android + version: Version 113.0.5672.93 (Official Build) (64-bit)
Operating System or Mobile Device: PC, Win10
Screen resolution: 1920x1080
Account name:[/B] ZodiBeta
Humans or Elves: Elves

Reproducibility:
5/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

Current situation:
When I click on portal I get a black screen.

Expected situation:
Should be able to click on portal get portal window.

Reproduction Steps:
1. Click on portal
2. Screen goes black.
3. Refresh game.
 

Attachments

  • 2023-05-12 11_55_59-Elvenar - Fantasy City Builder Game-can't access portal.png
    2023-05-12 11_55_59-Elvenar - Fantasy City Builder Game-can't access portal.png
    128.8 KB · Views: 36

Biloutte91

Well-Known Member
Game version: 1.176
Game world: Béta 1
Browser/IOS/Android + version: Chrome Version 113.0.5672.93 (Build officiel) (64 bits)
Operating System or Mobile Device:
Windows 11
Screen resolution:
Account name: Biloutte91
Humans or Elves: Elves

Reproducibility:
?/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

Quest title: (if applicable)

Current situation: When i refresh the game, sometimes I have a blue screen.


After this:

Capture d’écran 2023-05-14 140632.png


I have this:

Capture d’écran 2023-05-12 114726.png


Expected situation: Not blue screen after refresh.


Add more steps if needed. Include only ONE action for each step!

Screenshots of the bug:
(add as many screenshots as you need)
 

Karvest

Well-Known Member
Got such blue screen when tournament was finished yesterday, but reload helped. I guess it's shown when something unpredicted happens.
 

Uffauffa

Well-Known Member
Sorry to make a post after a previous mine, but I think it is important to put it in evidence.
Found the problem, tested just now.
If a race portal is in production and you close the session, then it is not possible to get in and play again, as a black screen appear after the upload.
It's not a matter of cache o something similar.
I logged in app, cancelled the portal productions, close and got in by browser. Everithing is ok again (maybe till the next portal production)
All thanks to @Ainor , she informed me about this "solution".

Edit: and it has gone black again just clicking on portal :eek: :D
Edit 2: black goes with everithing, but not for a game. Do they know it? :p
 
Last edited:

Uffauffa

Well-Known Member
@Amy Steele , just because I see you at the moment
If it can be of any help, playing in app and accessing the portal for the first time, barbarian (one slot) and crossbowman (4 slots), both one star, appear for a second in the portal production slot and then disappear.

Edit: btw, in beta I'm elf!
Edit 2: @Biloutte91 , it seems you opened the Pandora's vase of bugs :D

Edit 3: after several tries, got it!
 

Attachments

  • IMG_0522.jpeg
    IMG_0522.jpeg
    1.3 MB · Views: 35
Last edited:

Amy Steele

Forum/QA Moderator
Elvenar Team
My apologies, this seems to be a duplicate of the issue found here
I'll merge the 2 threads so that all info regarding this issue is in one place
 

Enevhar Aldarion

Well-Known Member
This is a weird bug. I am in chapter 18 using Chrome and having none of these problems with the portal or getting a black screen. Chapter 18 is also the only chapter where the portal productions are not modified at all by any bonuses or boosts, so could something that modifies portal production be causing this?
 
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