What about they who don't know that they have less diamonds and don't open a ticket?First of all, I beg your pardon for merging posts from different discussions, but a little explanation is due
You know how much I loved and respected @Marindor and how I wish he was still here with us but - sadly - this is not a community management deficiency; it's right and proper that you all know that @Deadeye Jerry is manually (← please note) checking logs of diamonds balance - and as other players have already confirmed, giving a compensation - of all received tickets since friday, and he's doing it on his own, with a little help from beta mods in keeping trace of all the tickets. For what we know now, no fix will be launched.
Hope this clarifies why it's everything going so slow. For We're human, @Deadeye Jerry is just human and he's trying to do his best with the tools at its disposal.
And please, don't shoot the messanger asking for further details or informations, these are all the informations I (we) have right now.
Furthermore, not every player is in the forum ;-)