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Fixed [25405] server error

Discussion in 'Fixed Issues' started by Ainor, Jan 21, 2019.

  1. iconic

    iconic Member

    Joined:
    Jun 1, 2016
    same but one or 2 people have accessed the game. I had a ferris wheel about to expire
     
  2. city elven

    city elven New Member

    Joined:
    Jan 21, 2019
    Server error here, as well, for BETA. Other people could access their cities, though.
     
  3. Wowwie

    Wowwie Well-Known Member

    Joined:
    Oct 3, 2016
    I can get in live worlds just not Beta
     
  4. DyamondOne

    DyamondOne New Member

    Joined:
    Jan 21, 2019
    BETA access is not possible for me on either mobile or PC. I do have a Ferris Wheel, but it is only a few days deployed. No other old event buildings at all.
     
  5. Amy Steele

    Amy Steele
    Ex-Team Member

    Joined:
    Jan 20, 2015
    Hey folks! Our development team are working on this as a matter of urgency, and hope to have a fix deployed soon. Thanks for your patience in the meanwhile :)
     
    Frejya likes this.
  6. edeba

    edeba Well-Known Member

    Joined:
    Sep 17, 2017
    Still broken...
     
  7. ainz00

    ainz00 New Member

    Joined:
    Dec 18, 2018
    Same problem of the others, loads up to 16/26 and then appears written: server error
    I'm out of the game for half a day, both on pc and android
    Like everyone I'm losing a lot of stuff.
     
  8. Amy Steele

    Amy Steele
    Ex-Team Member

    Joined:
    Jan 20, 2015
    Thanks for your patience folks. We have deployed a hotfix for this issue a few minutes ago so you should now be able to login again :)
     
    Scoobydoo, Ainor, edeba and 1 other person like this.
  9. DyamondOne

    DyamondOne New Member

    Joined:
    Jan 21, 2019
    confirmed access on BETA PC just now! Thank you.
     
    Amy Steele likes this.
  10. shadowblack

    shadowblack Well-Known Member

    Joined:
    Sep 19, 2016
    Works for me as well. Thanks!
     
    Amy Steele likes this.
  11. Dony

    Dony King of Bugs

    Joined:
    May 5, 2016
    this bug got transfered to live servers, is it being looked at?
    stuck at 12/26 with server error
     
  12. sunrae

    sunrae Well-Known Member

    Joined:
    Jun 4, 2016
    Stuck at 12/26 with server error too on live. Its ok on Beta now for me.
     
  13. Amy Steele

    Amy Steele
    Ex-Team Member

    Joined:
    Jan 20, 2015
    Hey folks - I believe this is being looked at on live, and maybe fixed by now, but if not, please let me know here and I will see if I can chase it up. If it isn't fixed, and isn't already reported on the forums for your live server, please do report it there too :)
     
  14. Dony

    Dony King of Bugs

    Joined:
    May 5, 2016
    seems fixed on my server, thanks.
     
    Amy Steele likes this.
  15. MalpA

    MalpA Well-Known Member

    Joined:
    Feb 6, 2016
    Bug is back ?
    12/26 again

    One account afected by this bug, but other working properly


    EDIT:

    Ok working again
     
  16. Anne65

    Anne65 Well-Known Member

    Joined:
    Jun 9, 2015
    Yesterday, while doing tournaments, the game crashed and I couldn't log back in, it loaded till 12/26, then the whole screen was just blue. Refresh didn't work, tried several times, everytime the same problem. After closing the browser (Chrome, html5), I could log back in. And just a few moments ago, I tried to log in, but when I started the page, the blue screen was there, had to refresh it to log in. Don't know why this is happening, didn't happen on the live servers yet.
     
  17. Anne65

    Anne65 Well-Known Member

    Joined:
    Jun 9, 2015
    I still have issues and I am not sure if it is the same issue or not. Sometimes the loading stops at 12/26, then the whole screen turns blue. I refresh the page and sometimes then the loading screen doesn't appear at all so I need to refresh again. The game freezes sometimes, then I need to reload and have this. or it is a fresh start. Or I have to reload because I need to remove the bug with the wrong pop up with the not usable time reduction boosts. I need to reload more often than I want to, I just want to log in and play and often when I need to reload, it won't reload like it should.
     
  18. Karvest

    Karvest Well-Known Member

    Joined:
    Nov 30, 2017
    That's normal beta server updates, they are more often here then on live servers, can happen several times a day.
     
  19. Anne65

    Anne65 Well-Known Member

    Joined:
    Jun 9, 2015
    Well, it happens also during the evenings and in the weekends and other members in the FS don't have this issue. So it doesn't seem normal updates are causing it.
     

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