lika1961
Well-Known Member
I am hoping one of the Mods can give me the short answer on this.
One of my fellows on US Arendyll has been locked out of his account and although Support is very kindly trying to assist, we have so far not managed to get him back on. There is apparently some issue with the system thinking that an e-mail notification has been sent when it has not. This has been ongoing for a few days now and we need to find a solution urgently.
Unfortunately the Mods on that server are absent or otherwise occupied, but either way, we are not even getting a response from them. I know what happens on the US server stays on the US server, but I assume that the solution will be the same for all servers. Please tell me the best way of dealing with this.
One of my fellows on US Arendyll has been locked out of his account and although Support is very kindly trying to assist, we have so far not managed to get him back on. There is apparently some issue with the system thinking that an e-mail notification has been sent when it has not. This has been ongoing for a few days now and we need to find a solution urgently.
Unfortunately the Mods on that server are absent or otherwise occupied, but either way, we are not even getting a response from them. I know what happens on the US server stays on the US server, but I assume that the solution will be the same for all servers. Please tell me the best way of dealing with this.